Terms & Conditions

Terms and Conditions

Norfolk Media will use reasonable endeavours to ensure a prompt and continuing service as described in the specification (“the Service”) but will not be liable for any loss of data resulting from delays, non-deliveries, or service interruptions caused by circumstances beyond the direct control of Norfolk Media , or by errors or omissions of the Customer. Norfolk Media specifically excludes any condition of warranty as to the accuracy of third party information received through the Service.
Norfolk Media will not be held liable for indirect, economic or consequential loss whatsoever.
The liability of Norfolk Media in contract or in connection with the supply of the Service shall be limited in respect of any one event or a series of two or more connected events to the value of the domain name(s).
Breach of Terms and Conditions by customers shall lead to termination of Service with no entitlement to refund.
All fees paid are non-refundable and once registered domain names cannot be changed in their name or extension without the costs due in the registration of a new name with the appropriate registry costs.

The contract period shall be for the whole term of fees paid by the Customer until the expiry of the valid domain name period usually two years from the date of registration. 14 days notice of cancellation must be received in writing, prior to the renewal date of a domain name or any other products.
Norfolk Media may elect to suspend or terminate the Service immediately on any default of payment by the Customer.
From time to time parts of the Norfolk Media network may be taken off-line for repair or routine maintenance. Norfolk Media Limited will endeavour to give as much notice as possible but will not be held liable for any unscheduled downfall in the Network due to extraneous conditions including but not limited to Act of God, inclement weather, act of telephone or Governmental organisations or power failure.

If part payment of a website has been agreed i.e. half website cost upfront and half on completion of website, this is on the condition that the artwork pack is completed and returned within 60 days. As all website packages are paid for in full by ourselves when the domain name is registered and therefore costs have been incurred, if the artwork pack has not been returned within 60 days, the remainder of the money owed will be taken.
Where a credit account has been arranged in advance, full settlement of this account is due fourteen days from the date of invoice. Where no credit facilities exist between the client and Norfolk Media Limited, balance payment is due fourteen working days prior to the live date. Norfolk Media Limited reserve the right to charge interest equivalent to 2% per month above the base rate of Lloyds TSB bank on invoice balances outstanding after fourteen days.

The Customer shall acknowledge that he/she will only use the Service for lawful purposes. The Customer shall not use the Service to receive or transmit material which is in violation of any law or regulation, which is obscene, threatening, menacing, offensive, defamatory, in breach of confidence, in breach of any intellectual property (including any trade mark or Copyright). This extends to violations due to any spamming and or bulk email activity for which Norfolk Media can and will follow up in the Courts of Law.
The Customer shall take reasonable precaution to prevent the reception and transmission of viruses to the Norfolk Media Network and beyond and shall not attempt any intentional and malicious damage to the Norfolk Media Network or use the Service to affect other computers.
It is the Customer’s responsibility to keep all user names and passwords secure and not let third parties knowledge or access to them or to store them on any computer in plain text or in a format that is easily accessible.
The Customer will notify Norfolk Media immediately by telephone or e-mail in any event of a username or password becoming known to a third party.
The Customer hereby indemnifies Norfolk Media Limited or its trading concerns against any action taken by a third party resulting from the Customer’s use of the Service.
The Customer shall notify Norfolk Media of any action taken against them by a third party and will not hold Norfolk Media liable for any resulting costs.
The Customer shall be responsible and liable for any costs to telephone companies by use of the Service from their point of connection.
The Customer acknowledges that Norfolk Media cannot exercise control over the content of information passed across the Internet and via the Service.
The Customer agrees to conform to the acceptable policies of connecting to other Networks or computers across the Internet.

The Customer agrees not to re-assign, re-sell, sub-lease or transfer their account in any way, shape or form without the proper procedures being followed as required by the appropriate domain name registry. Contravention shall lead to immediate termination of the Service to the Customer by Norfolk Media .

The Customer has the right to withdraw from or cancel their Service Agreement with Norfolk Media within the first 72hrs of any new agreement. Any domain transfers should be made in writing via email only and no refunds will be due for domain registrations.
Domain transfer requests – provided all details are correct and procedures followed by the customer – will be carried out by Norfolk Media net assuming all outstanding invoices/balances have been settled by the customer with Norfolk Media.
In the event of a customer wishing to transfer the IPS tag relating to their domain name to another Internet Service Provider (ISP), a small transfer charge equal to the current annual hosting charge will become payable.

Norfolk Media will register a domain to an individual and/or company on a per domain basis and the individual or company is granted exclusive use of this domain so long as all fees are paid and the balance of any accounts are kept up to date.
By registering a name you agree to keep v and its associated companies and its Directors fully and effectively indemnified at all times against action brought about by any person, persons or company against you in using the name. You will assume liability and costs for any such action and release v and its associated companies should any such situation arise.
Any registered domain can be used for any legal, decent and honest use on the Internet and must not breach any Internet laws. The name cannot be used for any immoral or pornographic use. The registrant agrees to have read and accepted the terms and conditions of the appropriate domain registry before ordering a domain name for registration by Norfolk Media .
Norfolk Media shall not be liable for indirect, incidental or consequential damages, including loss of income, data, or information in any event by use of the Service.
Norfolk Media reserves the right not to register or assign any domain name for whatever reason.
Norfolk Media reserves the right to delete or suspend any domain name if payments have been defaulted upon and may at its discretion levy admin charges in re-establishing any domain or service thereof.
Norfolk Media reserves the right to vary the rate charged for domain name registrations and renewals and/or modify the services offered providing at least 28 days notice via its website of any cost or service changes.

Norfolk Media Limited reserves the right to do normal system housekeeping such as creating back-ups AND do not accept responsibility for ensuring back up works though – your data security is your own problem.
If Norfolk Media Limited suspect Illegal Activity, we may notify the authorities and reserve the right to do anything on the system which our lawyers advise us to do in the protection of the system.
This Agreement is governed by the laws of the United Kingdom, and you consent to the exclusive jurisdiction and venue of the Central London County Courts or the London High Court in all disputes arising out of or relating to your use of the Norfolk Media service.
You acknowledge that no joint venture, partnership, employment, or agency relationship exists between you and Norfolk Media Limited as a result of your use of Norfolk Media Limited. You agree not to hold yourself out as a representative, agent or employee of Norfolk Media Limited. You agree that Norfolk Media Limited will not be liable by reason of any representation, act or omission to act by you.
Each respective Registry (ie Nominet, InterNic etc…) will notify the legal registrant of the disputed domain(s) of their position and liaise with all parties in dispute as determined by their respective terms and conditions of service provision. Norfolk Media cannot enter into any direct involvement with the resolution of any dispute other than inform and relay to its client any information supplied by the appropriate Registry as we have no ultimate control over of any domain assigned by any Registry.

All information, both text and pictures supplied by the customer is copyrighted to the customer. All information, both text and pictures supplied by Norfolk Media Limited is copyright to Norfolk Media Limited. All website designs are also copyright of Norfolk Media Limited. We reserve the right to place our banner on all websites that we produce.
in the event that the customer cancels their subscription to Norfolk Media Limited, or requests a transfer away from Norfolk Media Limited, all information owned by the customer can be retained. However the website itself will be taken down from the world wide web. Any attempt to claim the Work of Norfolk Media Limited as their own by a current or former customer is in breach of out intellectual property rights and may result in legal action.

Refunds are at the discretion of the management.